Refund/Right of withdrawal

At Instruments & Gauges Electronics Ltd we want you to be delighted every time you shop with us. We understand that sometimes you change your mind after youve ordered and that occasionally items can be damaged in transit.

If any product purchased in the instruments and gauges shop is delivered damaged or incomplete you can obtain a replacement or a full refund provided the product is returned to us or we agree to the replacement without sight of the damaged item. You have 23 days to cancel your purchase from the date you receive your order for any/no reason under the European Communities Protection of Consumers in Respect of Contracts made by Means of Distance Communication Regulations 2001.

When you cancel your purchase under the above circumstances we will give you full refund within 30 days of you exercising this right to cancel. You must however do this within the 23 day period.

To cancel your contract, please pack the relevant item(s) securely, and send it to us with the delivery slip so that we recieve it within the 23 days after the day of the date that the item was delivered to you. For your protection we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the ite, back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.

You may contact us on 01704505333 or sales@igeltd.co.uk to cancel any product you may have purchased in our store.

 

If you purchased a product and wish to return it please follow the instructions below:

Please return the product in condition as delivered, including packaging, and the original box.

Return the product to us with details that relate to your order to the following address :

Instruments & Gauges Electronics Ltd 
Unit 2 Dalweb Industrial Estate, Gravel Lane
Banks
Southport
PR9 8DE

 

Returning Damaged Products

If you suspect that the products supplied to you through the Instruments & Gauges Shop is faulty please contact us on 01704505333 where one of our team will talk you through the process of potentially rectifying your issue over the phone or returning the damaged products. If you have been instructed to return the product by Support please follow the guidelines below:

Please return the product in condition as delivered, including packaging, and the original box.

Return the product to us with details that relate to your order to the following address :

Instruments & Gauges Electronics Ltd 
Unit 2 Dalweb Industrial Estate, Gravel Lane
Banks
Southport
PR9 8DE